DEFINE the problem set to help vet whether it’s a problem worth solving
A fellow inventor, Charles Kettering, once said,
"A problem well stated is a problem half solved"
And yet many entrepreneurs make the mistake of diving headlong into the solution before really understanding the problem they’re looking to solve. I'll add to this: If you're not solving a valuable problem, you're unlikely to build any great value. But problems come in many forms, some are even latent and aspirational, yet can unlock tremendous value when exposed.
A significant part of defining a value proposition involves what I like to call the 4Us. If you find yourself answering a definitive yes to the majority of these questions, then you are on the right path toward a compelling value proposition. If not, consider re-evaluating and revising your new venture.
Is the problem Unworkable? Does your solution fix a broken business process where there are real, measureable consequences to inaction? Will someone get fired if the issue is not addressed? *If the answer is yes – then that person will likely be your internal champion.
Is fixing the problem Unavoidable? Is it driven by a mandate with implications associated with governance or regulatory control? For example, is it driven by a fundamental requirement for accounting or compliance? *If the answer is yes – then that group will likely be a champion.
Is the problem Urgent? Is it one of the top few priorities for a company? In selling to enterprises, you’ll find it hard to command the attention and resources to get a deal done if you fall below this line. *If the answer is yes – then you know you’ll have the attention of the c-suite.
Is the problem Underserved? Is there a conspicuous absence of valid solutions to the problem you’re looking to solve? Focus on the whitespace in a market or segment. *If the answer is yes – then you know the market is primed for the solution.
Qualify the Problem: Is it “Blac and White”?
Is it BLAC (Blatant, Latent, Aspirational, Critical) and does it address a WHITE space in the market, allowing you to capitalize on an open area of opportunity?
(BLAC is the acronym for Blatant, Latent, Aspiration, Critical)
[see slides for explanation of this]
In B2B technology markets, you want to be in the position of addressing problems that are blatant and critical, as they are far more acute than those that are latent and aspirational. Blatant and critical problems stand in the way of business. They put careers and reputations at risk. Latent problems are unacknowledged, which means they often require costly missionary selling.
Aspirational problems are optional, which is the hardest of places for a B2B startup to sell. Though in B2C, they can be drivers as people look for things like status or to meet basic needs like communication. That need alone had driven billions of dollars of value in companies like Twitter and WhatsApp.
So it should be noted that many successful B2C products are based on exposing latent aspirational needs. Facebook is a great example. When we discuss this topic in my classes, we discuss consumer needs through frameworks like Maslow’s hierarchy of needs where one can think about what might have driven Facebook’s success and of course it exposes our obvious social needs.
Or consider more obviously Evernote and its value proposition. The company set out to “help the world remember everything, communicate effectively and get things done”. From saving thoughts and ideas to preserving experiences to working efficiently with others, Evernote’s unique collection of apps makes it easy for users to stay organized and productive.
Great innovators often see problems other's don't. Two of my favorite examples are Mary Anderson and Tony Fadell. in 1902 Mary invented the windshield wiper after seeing a trolley car driver stuggling to keep the windshield clear of sleet. In 2010 Tony Fadell stuggled with his home thermostat and invented the NEST to not only improve the experience but add new adaptive and predictive capabilities to save energy.
EVALUATE whether your breakthrough is unique and compelling
After you determined the problem you’re solving and validated its criticality, ask yourself: What is unique and compelling about your breakthrough?
A useful approach is to think of your breakthrough in the context of the 3Ds: What unique combination of (D)iscontinuous innovation, (D)efensible technology, and (D)isruptive business model are you bringing to bear and what makes it truly compelling — not just to you and your colleagues, but to your most skeptical customer?
Discontinuous innovations – offer transformative benefits over the status quo by looking at a problem differently.
Defensible technology – offers intellectual property that can be protected to create a barrier to entry and an unfair competitive advantage.
Disruptive business models – yield value and cost rewards that help catalyze the growth of a business.
Simply having a product or service that is faster, cheaper and better is not enough to make it compelling, but evaluate it in 3D and you can really open up the potential for a breakout.
MEASURE potential customer adoption using the Gain/Pain Ratio
Most entrepreneurs are so focused on the features they deliver they forget to examine how hard it will be for customers to learn to use their product. So the Gain/Pain ratio involves measuring the gain you deliver the customer vs. the pain and cost for the customer to adopt. As an investor, I look for non-disruptive disruptions: technologies that offer game-changing benefits with minimal modifications to existing processes or environments. Simply put: disruptive innovation would ideally be non-disruptive to adopt. [see slides for explanation of this]
Non-disruptive is critical to startups since the gain you deliver will also be discounted by the risk associated with betting on you as a young company. A successful venture delivers an order of magnitude improvement over the status quo. If you can’t deliver a 10x gain/pain promise, customers will typically default to “do nothing” rather than bearing the risk of working with you.
BUILD the Value Proposition
Once you have gone through the defining, evaluating and measuring steps, you are ready to BUILD your value proposition, for which I recommend the following kind of framework. (Note – this is not original. It is intentionally typical[i] of positioning statements to be consistent and reusable as such):
For (target customers)
Who are dissatisfied with (the current alternative)
Our product is a (new product)
That provides (key problem-solving capability)
Unlike (the product alternative).
Well those are the four steps. But I lied, there’s one more thing and it may be the most important of all. It’s YOU!
Do not lose site of the fact that YOU are core to your venture’s value proposition.
What problems do you understand uniquely well?
What solution can you therefore bring to bear with your unique perspective, knowledge or experience?
Everyone of us is different in terms of our makeup and our background and the combination of these things sets us up to find our own path to a uniquely compelling value proposition. This approach will apply as you investigate further Startup Secrets workshops (linked here). For example consider reviewing the Game Changing Business Models workshop (linked here) and based on your perspective and understanding, explore what kind of disruptive business model you can think of based on what you really value.
Regardless be true to yourself, trust in your potential and be fearless in exploring it and remember there is no failure, only learning.
[i] With thanks to Geoffrey Moore
(At this point I need to also give one key disclaimer: I am biased based on my background to think mostly about B2B+C technology businesses. But I am keen to learn how to expand these frameworks to apply beyond that. And indeed I have been getting great feedback over the years from people on Social Causes, Not For Profit Missions, and even artists and musicians about how they might use these frameworks. Please share your thoughts in the comments below)